Should you wish to return your item(s), please kindly email us with the reason of return, within 7 days of receiving your order (according to the delivery date on the tracking record).
For damaged items: We can only offer a replacement or refund for items that arrive damaged if we are contacted within the first 48 hours of the delivery date, but not for items that are dropped or otherwise damaged by personal use.
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required to set up the credit transaction with your bank.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team.
Returns must be shipped back to us within 10 days following the date of your return request. That means, the item must be shipped within those 10 days but not necessarily in our possession yet.